The Study of Crowdsourcing in Knowledge Management: The Role of Employees\u27 Innovative Behavior on Job Performance

Employees are a main source of innovative ideas via their insights on companies’ products, processes, customers, and competitors. Enterprise crowdsourcing systems (ECSs) are used to collect, refine, and realize ideas. However, only a small percentage of employees submit ideas – about 7.7% at Pfizer, 2% at HCL Technologies, and 3% at Polaris Industries. Why is employee participation low? More specifically, what factors can lead employees to actively use ECS to submit and share their innovative ideas for improving their job performance? In this research, we used a multi-actor dyadic survey to survey 183 employees and their managers and conducted data analysis to understand the impact of ECS factors on employees’ job performance. Partial Least Squares (PLS) approach using Smart PLS was used to test both the measurement and structural models, and the results lend support for the proposed research model. The findings of the study confirm that knowledge sharing and employees’ cognitive features have a positive effect on effective knowledge application (EKA), and in turn, EKA increases employees’ ECS satisfaction, innovative behavior, and job performance. The study also confirmed that employees’ ECS satisfaction and innovative behavior have a positive effect on their job performance. The findings of this study can help organizations refine their ECSs and innovation initiatives to increase employees’ participation, innovative behavior, and job performance by enabling and supporting knowledge sharing among them, and implementing ECS with a solid, reward system meeting employees’ intrinsic and extrinsic motivational factors

How ECS Improve Creative Use of Employees’ Knowledge?

Recently, organizations are using crowdsourcing systems (CSs) to collect innovative ideas from their employees harnessing their insights of companies’ products, processes, customers, and competitors. While crowd workers in third-party CSs are a diverse and multifaceted population with a range of motives and experience, and yet few researchers have grappled with the facilitators of the employees’ behavior comprising the creative application of their knowledge using enterprise CSs. This study develops a theoretical framework to identify enterprise CSs role and to provide the way how CSs are related to creative behavior via knowledge sharing. In this research, we used a survey to collect data from organizational employees and conducted data analysis to understand how enterprise CSs affect employees’ creative knowledge application. The findings of this study can help organization refine their ECSs and innovative initiatives

The Effect of Enterprise Crowdsourcing Systems on Employees’ Innovative Behavior and Job Performance

Employees are main sources of innovative ideas via their insights of companies’ products, processes, customers, and competitors. Enterprise crowdsourcing systems (ECSs) are used to collect, refine, and realize ideas. However, only a small percent of employees submit ideas - about 7.7% at Pfizer, 2% at HCL Technologies, and 3% at Polaris Industries. Why employee’s participation is low? More specifically, what are the factors that can lead employees to use ECS actively to submit and share their innovative ideas for improving their job performance? In this research, we used a multi-actor dyadic survey to survey 183 employees and their managers and conducted data analysis to understand the impact of ECS factors on employees’ job performance. The findings of this study can help organizations refine their ECSs and innovation initiatives

How ECS Improve Creative Use of Employees\u27 Knowledge?

Recently, organizations are using crowdsourcing systems (CSs) to collect innovative ideas from their employees harnessing their insights of companies’ products, processes, customers, and competitors. While crowd workers in third-party CSs are a diverse and multifaceted population with a range of motives and experience, and yet few researchers have grappled with the facilitators of the employees’ behavior comprising the creative application of their knowledge using enterprise CSs. This study develops a theoretical framework to identify enterprise CSs role and to provide the way how CSs are related to creative behavior via knowledge sharing. In this research, we used a survey to collect data from organizational employees and conducted data analysis to understand how enterprise CSs affect employees’ creative knowledge application. The findings of this study can help organization refine their ECSs and innovative initiatives

The Role of Enterprise Crowdsourcing Systems on Knowledge Application

Organizations are using crowdsourcing systems to collect innovative ideas from their employees harnessing their insights of companies’ products, processes, customers, and competitors. While crowd workers in third-party crowdsourcing systems are a diverse and multifaceted population with a range of motives and experience, and yet few researchers have grappled with the facilitators of the employees’ behavior comprising the creative application of their knowledge using enterprise crowdsourcing systems (ECSs). This study develops a theoretical framework to identify ECS\u27s role and to provide the way how ECSs are related to creative behavior via knowledge sharing. The results reveal that ECS increases knowledge sharing and fully or partially effective ECS use through knowledge sharing. This could make knowledge sharing a critical factor to facilitate employees’ creative work by way of an intermediary. The findings of this study can help organization refine their ECS and creative initiatives